Framingham Animal Hospital

1415 Edgell Road
Framingham, MA 01701


5/4/2020: Hospital Update
Dear friends,

I’m sure you’ve heard that Governor Baker has extended the stay at home advisory until May 18, and some of you may assume that means that everything will return to normal after that date.

Unfortunately, that is not the case.

People are learning more and more about this virus and the extent of it, and how contagious it is, and to be safe and to protect our staff and you, our clients, we have to continue to be very careful.

Our current protocols seem to be working well, and we anticipate continuing doing everything the same way at least until the end of May.

This means we are continuing to utilize “curbside service” with clients staying in their cars and letting our staff come out and bring in your pets for needed services.

We ask that you please wear a mask in your car, to help protect our staff.

If you or anyone in your household is showing any of the posted signs of COVID-19, please try to find someone else to bring in your pet. If that is not possible, please at least give us a heads up about it so we can be thoroughly prepared.

At this time we are still seeing urgent-care cases at the hospital. We are also relying on our TeleVet app to help discuss problems and potentially treat pets remotely that may not strictly need to come to the hospital. The TeleVet consult costs less than an office visit, and many people are finding it very convenient.

We are continuing to postpone well-pet annual exams, but we do want to keep every pet up to date on the needed vaccines.

This means we will have many vaccine-only visits, as well as urgent-care visits, and that is fine. As time allows, we may be able to offer to do the annual exam at some of those visits, but it is strictly a question of whether the doctor has the time and also whether it is in line with your wishes. We understand this is a time of great financial uncertainty and people may need to conserve funds where it makes sense.

It is our goal to start re-opening the hospital gradually with careful stepwise changes after May 31.  We will keep you informed of our progress.

 Thank you again for your concern and support for us at FAH! We will help each other through this crisis if we work together. Stay safe! -Dr Rabaut and staff